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Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreDecember is the most important month of the year for UK retailer Marks and Spencer, and its advertising campaigns are the cornerstone of its holiday strategy. When its 2013 primetime Christmas TV ad campaign encouraged people to visit a dedicated website, it was vital it could cope with the spike...
Read MoreJuniper Networks has announced its new line of EX4600 Ethernet switches to fulfill the increasing demands for highly available access to cloud services and applications across enterprise campus networks. Built on Juniper’s proven data centre-class technology and the core design principles of...
Read MoreSilver Peak has unveiled Unity, a ‘groundbreaking’ intelligent wide area network (WAN) fabric that unifies the enterprise network with the public cloud. Unlike traditional WAN optimisation solutions, Unity correlates information about cloud services and Internet “weather” to...
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Defense Information Systems Agency selects Unisys to continue supporting the department's...
Read More80% of IT decision makers agree that backing up their organisation’s vital information near...
Read MoreInevitable growth of web apps leading to innovative new use cases yet many organisations still...
Read MoreDell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare...
Read MoreRiverbed Technology has announced the appointment of Karl Campbell as Regional Vice President for...
Read MorePlatform9 has emerged from stealth and unveiled its SaaS platform that transforms an...
Read MoreScalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...
Read MoreA national provider of IT infrastructure is staging an event in the Sheffield City Region to show...
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Accellion, Inc. has announced the launch of kiteworksTM content connectors for Google DriveTM for...
Read MoreRackspace has announced new features to its DevOps Automation Service including Windows Support and...
Read MoreTripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...
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