Hyland unveils AI innovations for decision making and automation

Hyland, renowned for spearheading the Content Innovation Cloud™, has ushered in a new era with the unveiling of its cutting-edge AI technologies: the Enterprise Context Engine and Enterprise Agent Mesh. Both are set to revolutionise intelligent decision-making and automation, furthering the value of existing workflows, processes, content, and applications.

The Enterprise Context Engine, a pioneering solution within the industry, delivers a harmonised and evolving view of organisational operations. By intuitively intertwining content, processes, personnel, and applications, it continuously evolves as a record of enterprise activity. This dynamic interaction integrates systems like Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Electronic Health Records (EHR).

Building upon this foundation, the Enterprise Agent Mesh consists of a network of specialised agents customised for sectors such as healthcare, banking, insurance, government, and academia. This empowers intelligent automation and strategic decision-making, refining complex workflows in domain-specific environments. Together, these innovations preserve institutional wisdom and boost organisational intelligence through human-AI collaboration.

Jitesh S. Ghai, CEO of Hyland, articulated, “Over the last year, Hyland has delivered innovative cloud and AI solutions that help organisations unlock the new and greater value from their mission-critical content, data, and processes. With this launch, Hyland is introducing more industry firsts, the Enterprise Context Engine, which powers an Enterprise Agent Mesh of interconnected AI agents. These innovations deliver ubiquitous enterprise intelligence and, in turn, enterprise automation, helping organisations fully automate routine tasks and enabling their people to focus on the highest value work.”

Unlike consumer AI platforms, Hyland stands apart due to its longstanding stewardship of enterprise content. This unique position, underpinned by trust and deep domain expertise, solidifies its leadership in the enterprise AI arena and the implementation of these transformative agents.

Michael Campbell, chief product officer at Hyland, expressed that implementing AI should not require radical reinvention. The Enterprise Context Engine and Enterprise Agent Mesh enhance existing content and workflows, facilitating smarter decisions and resulting in more valuable outcomes. Rather than replacing teams, they empower individuals to achieve more.

As Hyland continues to pioneer AI innovations, the spotlight is firmly on how enterprises can optimise their operations without the need for complete structural change. The fusion of intelligence and automation reaffirms Hyland's commitment to transforming enterprise landscapes while preserving the essence of their operations.