Discover how Zendesk's new AI-driven features are transforming customer service through advanced automation and analytics.
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Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.
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Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.
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The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.
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The Connected Conservation Foundation and Cisco introduce a free training program for aspiring...
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The IoA's Professional Portfolio offers a dynamic, evidence-based framework to assess and hire...
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CyXcel's research reveals that a lack of trust in third-party vendors leaves UK businesses exposed...
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Integrity360 enhances public sector cyber security amidst Ireland's growing data breaches.
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AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...
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Digital Realty's data centers in Athens to run on PPC’s verified renewable energy, advancing...
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Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...
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Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...
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