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Red Box and EvaluAgent join forces to improve call centre performance through voice data
  • Published in AI

Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation.

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NEWS
NightDragon and Orange Cyberdefense partner

Orange Cyberdefense will work with NightDragon portfolio companies to infuse technology into high-value security services to help customers stay ahead of threats.

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NEWS
Schneider Electric wins ‘Outstanding Contribution to Sustainability and Efficiency’, and ‘Power Innovation of the year’ at DCS Awards 2022

Schneider Electric wins ‘Outstanding Contribution to Sustainability and Efficiency’ category for second consecutive year.

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NEWS
Kyndryl and Veritas Technologies form global partnership

Kyndryl and Veritas Technologies have formed a global partnership to help enterprises protect and recover their critical data across multi-cloud environments.

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NEWS
The Barcelona Supercomputing Center and Lenovo form partnership

Research focus aligns to key technology goals within Spain and the European Commission, such as...

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NEWS
N Series offers entry level data protection

Allows customers to simplify their IT environments and secure data with all-in-one scale-out backup...

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NEWS
DataQube collaborates with NodeWeaver to provide full edge cloud capability

New partnership will empower colocation customers to benefit from enterprise cloud functionality at...

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NEWS
BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

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NEWS
Colt Group launches its first Sustainability Report

Highlights commitment to delivering a positive impact from its ESG pledges.

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NEWS
Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

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NEWS
Consumers want personalisation, but don't trust brands with their data

Report finds companies are struggling to meet consumer and regulatory demands for privacy.

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NEWS
Clinical research and drug development accelerated via analytics

SAS life sciences analytics help contract research organisation Gunvatta expedite clinical trials...

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Videos

Why collaboration is driving innovation in the future of IT services

Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the industry. He explains why community, peer learning, and open...

The AI grace period is over - ROI in months not years

Alex Adamopoulos, Chairman and CEO of Emergn, discusses the results of the company’s new research, which reveals that enterprise leaders now expect measurable returns from AI investments within months, not...

Sydney seen as the AI sweet spot

Paul Christensen, Macquarie Data Centres General Manager, discusses the company’s 47MW IC3 Super West Sydney AI data centre, in the context of its plans to build out some 200MW of AI and cloud capacity in...

Elevating MSP support: becoming trusted advisors in a complex IT landscape

Antoine Jebara, Co-Founder and GM of Channel & Alliances at JumpCloud, explores how managed service providers can move beyond transactional roles to become true business partners. He dives into practical...

Expert Opinions

Setting the Record Straight: AI Data Centres and Water Use

By Alistair Barnes, Head of Mechanical Engineering at Colt DCS.

Why legacy is the enemy of security (and budgets)

By Derek Steele, Sales Director, Droplet.

Underestimate harmonics at your peril

Harmonics pose a headache for electrical systems in many industries, but data centres are uniquely exposed to the risks. Scott Birchall, Data centres & HVACR application engineer, ABB, explains what harmonics...

Are CFOs having to prioritise tech leadership?

By Philippe Omer Decugis, General Manager EMEA & SVP Sales, BlackLine.

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