Increased pressure on customer contact centres to meet data security and compliance requirements

The pressure on UK contact centres to be secure and compliant has never been greater, and the latest UK Contact Centre Forum (UKCCF) Market Study, which is sponsored by PCI Pal and Ultracomms, shows how seriously organisations are taking their regulatory obligations.

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Fortinet acquires Bradford Networks

Strengthens Fortinet Security Fabric and extends segmentation and security to the edge of the enterprise network including Internet of Things (IoT).

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NEWS
One third of business decision makers would pay hacker’s ransom demands rather than invest in more security

14% of UK respondents regard Brexit as single greatest business risk, but only 4% say the same about poor information security.

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Federal Technology veteran joins Cohesity

Cohesity says that veteran federal technology executive Mark Weber has joined Cohesity as an advisor to its board of directors and federal sales leadership. Weber, who lead public sector sales at NetApp, will help accelerate Cohesity’s growing presence in the federal IT market.

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SUSE contributes advanced management and monitoring capabilities to Ceph

openATTIC concepts and technology providing the basis for a new default management and monitoring...

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Exabeam expands Cloud product line

Exabeam Spectrum program offers deployment flexibility; New Threat Intelligence Cloud to prioritise...

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Red Hat launches Fuse 7

Provides a single, unified platform for collaboration between integration experts, application...

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NEWS
Worldwide application infrastructure and middleware market grew 12 per cent in 2017

A significant shift toward digital business models that harness technology trends such as cloud...

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Making business continuity Easy for SMEs

Offers optimised footprint, advanced product features, and competitive specifications.

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SSI Forum assigns specifications copyright to SNIA

The Server System InfrastructureSM (SSI) Forum has granted to the Storage Networking Industry...

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NEWS
Highstream completes major IT overhaul for ‘Most Innovative Business’ in North Wales

Highstream Solutions unifies complex IT systems from two sites to one for Hawarden manufacturer...

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Volta receives second award

Central London-based data centre takes top spot for second year running at annual DCS Awards...

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Videos

Donna Bridgman, Founder of HerWorX, discusses the hidden costs of tomorrow’s data centres – mastering resilience, not reacting to risk, ahead of her speaking engagement at DCW Madrid. Donna discusses the...
Simon Harris, Director of Critical Infrastructure at BCS, discusses the role that legacy data centres have in supporting the development of AI, with inferencing seen as a major opportunity. Simon outlines the...
DCA Data Centre Transformation Conference 2025
Lee Myall, CEO of Neos Networks, outlines how, over the past decade, there’s been a huge amount of investment in last-mile fibre builds, but core fibre networks across the country have received much less...

Expert Opinions

By James Smith, sales and marketing director - Reliance High-Tech.
By Gordon Johnson, Senior CFD Manager, Subzero Engineering.
By Caff Allen, Global Head of Learning and Development, Black & White Engineering.