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Zendesk acquires HyperArc to enhance AI-powered analytics

Zendesk extends its analytics capabilities by acquiring HyperArc, aiming to provide GenAI-powered insights to enhance customer intelligence.

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Harnessing Agentic AI: balancing trust and collaboration for future success
  • Published in AI

Agentic AI offers vast economic potential, but trust and human collaboration are essential for effective deployment and scaling.

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Addressing inequalities in AI access and training

The Adaptavist Group reveals workplace AI implementation is deepening inequalities, with discrepancies in access to AI tools and training affecting women's and lower earners' opportunities.

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Empowering the next generation of conservation professionals

The Connected Conservation Foundation and Cisco introduce a free training program for aspiring conservation tech specialists.

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IoA Professional Portfolio: transforming data hiring

The IoA's Professional Portfolio offers a dynamic, evidence-based framework to assess and hire...

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Addressing the UK’s trust gap in cyber risk management

CyXcel's research reveals that a lack of trust in third-party vendors leaves UK businesses exposed...

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Expanding cyber security in Ireland's public sector

Integrity360 enhances public sector cyber security amidst Ireland's growing data breaches.

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The rise of AI in cybersecurity: insights from ISC2's 2025 Survey

AI adoption is transforming cybersecurity, reshaping roles, and influencing hiring, as highlighted...

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Digital Realty enhances carbon-free operations in Greece with PPC's energy initiative

Digital Realty's data centers in Athens to run on PPC’s verified renewable energy, advancing...

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Enhancing identity security with generative AI: Quest Software's strategic release

Quest Software's new AI enhancement cuts down investigation time and addresses rising identity...

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NEWS
Revolutionizing cyber readiness: Immersive's new AI-powered lab builder

Immersive unveils its AI-enabled Lab Builder to advance cybersecurity training by offering...

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NEWS
AWS accelerates AI innovation with $100M investment

AWS expands its Generative AI Innovation Center to usher in the future of agentic AI, enabling...

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Videos

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Grid-to-chip approach helps improve data centre performance and sustainability

Nicolas Champagne, Global Market Manager of batteries and data centres at Arkema, highlights the importance of the raw materials and solutions designed to meet the challenges of high-power density, continuous...

Why cyber security must move beyond IT and into the boardroom

Cyber risk is increasingly being viewed as a business resilience challenge rather than solely an IT concern. In this interview, Helen Barge, Principal at Howden Risk Advisory, discusses the importance of...

Expert Opinions

Why scalable foundations are critical to long-term AI ROI

By Heather Barton-Jones, Area Vice President, UiPath.

AI sovereignty must go beyond chips and models - how local LLMs can help businesses build sovereign AI

By Tobie Morgan-Hitchcock, CEO & co-founder, SurrealDB.

Why software quality needs to be a board-level responsibility

By Carl Andrews, CEO, Original Software

Cybersecurity is no longer best practice – it's becoming a legal obligation

By Tracey Hannan-Jones, information security consulting director at UBDS Group

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