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AI and robots key to transforming customer service

More than two thirds (69%) of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey commissioned by software provider, Enghouse Interactive.

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NEWS
IoT made to measure

Fujitsu will begin sales of a new IoT Measuring device for the apparel industry. The new device promises to dramatically improve the efficiency of apparel sizing and measurements, and Fujitsu will additionally offer a companion app for recording information about measurements taken with the device.

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NEWS
Qualitynet deploys ADVA FSP 3000 for flexible 400G connectivity

ROADM technology and Ensemble Controller network management enable rapid, efficient service delivery.

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NEWS
How connected or disconnected are you?

How ‘connected’ a country is does not only mean how freely information can be reached or how many people have access to the internet or social media – it goes much further than that, influencing our lifestyle, how we do business and even the power and reputation of our respective countries.

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NEWS
Mindtree opens European headquarters in London

Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.

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NEWS
Paul Finch appointed interim CEO as Kao expands London campus

Paul Finch becomes Interim CEO to lead the company through the next phase of development and...

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NEWS
Avaya ReadyNow Private Cloud expands data centres to EMEA and APAC regions

New data centres go live offering the security, privacy and flexibility of the private cloud with...

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NEWS
Pure Storage unveils Technology Alliance Partner Program

Pure Storage has launched its Technology Alliance Partner Program (TAP), a program for...

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NEWS
Transforming the customer approach to IT

Pure Storage has introduced 'groundbreaking' additions to its Pure as-a-Service portfolio to make...

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NEWS
UPS combines flexibility with efficiency

Award-winning manufacturer of uninterruptible power supplies Riello UPS launches the Sentryum...

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NEWS
Echelon invests in 20MW London data centre

Centre provides tenant-ready availability in area of high demand and constrained capacity £150m...

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NEWS
DigiPlex invests NOK 600 million

Meets international demand with two new green data centres in Oslo.

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Videos

From compliance to competitive advantage: the AI governance and cyber risk opportunity for MSPs

In this in-depth conversation, Roy Azoulay, Co-founder and CIO of Cynomi, and Phil Bindley, Field CISO at Intercity Technology, explore how MSPs and MSSPs can turn regulatory compliance, AI governance, and...

AI - is it time for a rethink?

Claire Keelan, UK MD at Onnec, is warning that the UK will fall short of its AI ambitions and data centre expansion targets, unless it tackles the growing workforce shortage by tapping into underused talent...

Inside Portnox’s global channel launch and passwordless NAC strategy

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme and its cloud-native, passwordless approach to network access...

Building a strong Finnish ecosystem around data centre investments

Antti “Jogi” Poikola newly appointed Managing Director of the Finnish Data Center Association (FDCA), explains how Finland has an exceptional opportunity to become a leading country in sustainable digital...

Expert Opinions

How to prepare for the Cyber Security and Resilience Bill

By Matt Middleton-Leal, Managing Director EMEA, Qualys

Autonomous buying is here: Preparing for the era of AI-powered commerce

By Fiona Reid, Director of International Business at Pattern

Why AI data centres are becoming a critical infrastructure cyber risk

By Arik Diamant, Principal Solution Architect, at Claroty.

Why agentic AI’s next challenge is making systems work together

By Karthik SJ, General Manager of AI at LogicMonitor.

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