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UK falling behind Europe in customer service as AI changes the game

Just half (54%) of UK businesses use AI for customer service compared to 97% in The Netherlands.

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NEWS
Avenga: The new global expert in digital transformation?

IT service providers IT Kontrakt, Sevenval, CoreValue and Solidbrain join forces to form Avenga.

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Lack of skills and complexity of bot management the biggest barriers to scaling up automation and AI programmes

New research finds majority of organizations prioritizing automation skills and cloud-based delivery in order to ramp up Intelligent Automation.

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YTL Communications deploys ADVA timing solution in LTE-A network

OSA 5410 and OSA 5420 deliver precise phase and frequency sync for next-gen mobile services across Malaysia.

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Europe has run-out of IPv4 addresses

The RIPE Network Coordination Centre, the not-for-profit organisation responsible for the...

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RPA key to improving customer service excellence

Robotic Process Automation exceeded respondents' expectations in improved data quality, compliance...

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European Managed Services Summit 2020 launches

Leading Vendors, Solution and Service Providers to meet in Amsterdam in May 2020.

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Finance sector leads, public sector lags behind

Cloud transformation has increasingly become a key enabler for digitalization and realizing data...

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ABB powers the electrification of Dutch colocation data centre

Colocation data center and infrastructure provider Serverius has chosen ABB as a strategic partner...

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FUNET builds 400G-ready network

ROADM technology and ALM fiber monitoring solution ensure reliable, high-capacity connectivity...

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Icetope's innovation recognised

Iceotope attributes its 2,331% revenue growth to great innovation.

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NEWS
Creating a serverless cloud-native platform

Helping Green Flag break away from legacy and build a rapid, modern rescue service.

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Videos

Powering sustainable data centre growth

Rollo Maschietto, Policy Manager, Renewable Energy Association (REA), discusses the ways in which the data centre and energy sectors can work together to ensure delivery of the clean, reliable, and scalable...

Work AI Institute delivering real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...

nLighten sets new sustainability benchmark

Francesco Marasco, VP Energy Operations and Sustainability, nLighten, explains why the European data centre provider has published the first ICFEn (Integrated Carbon-Free Energy) scores for its facilities,...

MSP Growth, SaaS Protection & Hyperscaler Independence

Alex Walsh, Regional VP of Channel Sales, EMEA North at Keepit, discusses the company’s channel-first strategy, broad SaaS data protection, and how MSPs can differentiate amid consolidation and cyber risks,...

Expert Opinions

Why optimising storage infrastructure is a minimum requirement for the AI era

By Steve Leeper, VP of Product Marketing, Datadobi.

AI’s Data Privacy Wake-Up Call: Why Sensitive Data in AI Training Is a Regulatory and Data Breach Time Bomb

By Ross Millenacker, Senior Product Manager, Perforce Software.

When less is more: why small language models deserve a bigger role in enterprise AI

By Prasad Sankaran, President, Software and Platform Engineering at Cognizant.

Smarter transformations: how AI can lighten the load

By Cody David. Head of AI and Innovation. Syniti - part of Capgemini.

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