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UK falling behind Europe in customer service as AI changes the game

Just half (54%) of UK businesses use AI for customer service compared to 97% in The Netherlands.

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NEWS
Avenga: The new global expert in digital transformation?

IT service providers IT Kontrakt, Sevenval, CoreValue and Solidbrain join forces to form Avenga.

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NEWS
Lack of skills and complexity of bot management the biggest barriers to scaling up automation and AI programmes

New research finds majority of organizations prioritizing automation skills and cloud-based delivery in order to ramp up Intelligent Automation.

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NEWS
YTL Communications deploys ADVA timing solution in LTE-A network

OSA 5410 and OSA 5420 deliver precise phase and frequency sync for next-gen mobile services across Malaysia.

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Europe has run-out of IPv4 addresses

The RIPE Network Coordination Centre, the not-for-profit organisation responsible for the...

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RPA key to improving customer service excellence

Robotic Process Automation exceeded respondents' expectations in improved data quality, compliance...

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European Managed Services Summit 2020 launches

Leading Vendors, Solution and Service Providers to meet in Amsterdam in May 2020.

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Finance sector leads, public sector lags behind

Cloud transformation has increasingly become a key enabler for digitalization and realizing data...

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ABB powers the electrification of Dutch colocation data centre

Colocation data center and infrastructure provider Serverius has chosen ABB as a strategic partner...

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NEWS
FUNET builds 400G-ready network

ROADM technology and ALM fiber monitoring solution ensure reliable, high-capacity connectivity...

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NEWS
Icetope's innovation recognised

Iceotope attributes its 2,331% revenue growth to great innovation.

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NEWS
Creating a serverless cloud-native platform

Helping Green Flag break away from legacy and build a rapid, modern rescue service.

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Videos

Work AI Institute delivers real-world lessons for successful AI adoption

Work AI leader Glean has launched the Work AI Institute, a first-of-its-kind research initiative - supported by faculty from Stanford, Harvard, Berkeley, Notre Dame, and others - dedicated to decoding what...

Small Businesses at Risk from Cybersecurity Threats

Dor Eisner, Co-Founder and CEO of Guardz, shares insights from the latest Cybersecurity SMB Report. He discusses the evolving threat landscape, including the impact of AI and automation, and why smaller...

Assessing the state of the energy industry

Rebecca Scottorn, Partner at L.E.K. Consulting and part of the global Industrials Practice, discusses the company’s recent ‘State of the Energy Industry’ report, providing valuable insights into a range...

Providing expert insights and guidance for M&A transactions

Ceasar Anquillare, Chairman & CEO, Winchester Capital, Nora L. Neergaard, Managing Director Europe & Co-Founder of WinStar and Dr David Bowen, Managing Director and Co-Founder of WinStar provide some...

Expert Opinions

AI’s Data Privacy Wake-Up Call: Why Sensitive Data in AI Training Is a Regulatory and Data Breach Time Bomb

By Ross Millenacker, Senior Product Manager, Perforce Software.

Expanding network reach beyond borders with remote peering

By Mark Daley, Director of Digital Strategy and Business Development, Epsilon Telecommunications.

Speed, Scale, and AI: How Modular Construction Is Enabling Data Centre Builders to Meet the Moment

By TES Group, specialists in manufacturing reliable, high-quality, high-performance power distribution and monitoring systems.

Smarter transformations: how AI can lighten the load

By Cody David. Head of AI and Innovation. Syniti - part of Capgemini.

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