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Pega study reveals poor service can bring customers to the brink of tears

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels, according to new research by Pegasystems.

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NEWS
NICE launches Enlighten AI Routing

Leveraging holistic CX data to power its AI, NICE Enlighten AI Routing hyper-personalizes customer-agent connections in real-time to enable brand-differentiating next-gen CX.

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NEWS
Commvault expands SaaS portfolio

Commvault has expanded its Metallic software-as-a-service (SaaS) portfolio and a new unified intelligent data services platform designed to meet organizations’ growing demand to intelligently manage their most critical asset—their data.

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NEWS
Business leaders disagree over technology priorities

Cyber Security, Digital Transformation, AI and Cloud Computing all score similarly in terms of priority for IT leaders.

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NEWS
Intent networking taken to the next level?

Streamlined connectivity and integrations with VMware NSX-T and SONiC help customers to automate...

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NEWS
CDL reduces data replication costs by 60%

insurtech CDL has deployed Qlik Data Integration to deliver real-time data ingestion capabilities...

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NEWS
neutrality.one connects Taeknizon’s enterprise locations to datamena and Equinix Abu Dhabi

The deployments provide secure, reliable and stable connections to Taekni Cloud for Taeknizon’s...

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NEWS
Haidrun enters blockchain market with next-gen enterprise solution

New private blockchain platform with AI delivers scale, privacy and cost savings to drive...

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NEWS
Kampala colo first

Raxio has officially launched Uganda’s first state of the art Tier III carrier-neutral data...

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NEWS
Digital dividend

Latest Citrix® research shows young workers can drive an extra £1.3 trillion in corporate profits...

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NEWS
Openreach boosts connectivity services with Ciena

Ciena’s Routing & Switching and Optical solutions help meet growing customer demand.

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NEWS
The Nuvias Group acquires Cloud Distribution

Nuvias Group, the European high value specialist distributor, is expanding through the acquisition...

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Videos

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Empowering MSPs to Combine Human Expertise with CISO Insights

Erin McLean, CMO at Cynomi, explains how MSPs can use embedded CISO intelligence to manage enterprise-wide cybersecurity programs. She discusses translating technical controls into business outcomes, engaging...

Providing expert insights and guidance for M&A transactions

Ceasar Anquillare, Chairman & CEO, Winchester Capital, Nora L. Neergaard, Managing Director Europe & Co-Founder of WinStar and Dr David Bowen, Managing Director and Co-Founder of WinStar provide some...

Expert Opinions

A Year in Review, A Better WAN Tomorrow

By David Trossell, CEO and CTO of Bridgeworks

Why channel partners can’t afford to ignore first-party data

By Rishi Kapoor, Head of WW Partner Sales Engineering & Solutions: Technology & Innovation Partners at Alteryx

Cloud Strategy for 2026: the Year of Repatriation, Resilience, and Regional Rebalancing

This year is set to be a pivotal year for cloud strategy, with repatriation gaining momentum due to shifting legislative, geopolitical, and technological pressures. This trend has accelerated, with a growing...

From AI Experiments to Enterprise Infrastructure: Escaping Pilot Purgatory

By David Sewell, Chief Technology Officer, Synechron.

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