Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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Quorum releases onQ v3.8

Quorum has announced the general availability of Quorum onQ™ v3.8. This latest version offers a long list of new features and enhancements — among them, the industry’s first truly agentless protection for application consistency. With this new feature, Quorum delivers the only...

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Lenovo ThinkServer now offering shared DAS clustering

Syncro controllers bring shared storage with RAID along with storage clustering and failover to...

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect...

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Unisys wins contract worth up to 28 million dollars

Defense Information Systems Agency selects Unisys to continue supporting the department's...

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Security breaches can go undiscovered for weeks

Tripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...

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Gridstore CEO, George Symons, reviews 2014 Storage Industry Predictions

Gridstore™ has revealed its mid-year review of their original 2014 industry predictions. With...

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Survey reveals importance of hosting outsourced data locally

80% of IT decision makers agree that backing up their organisation’s vital information near...

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Increased demand for web apps hampered by lack of critical penetration

Inevitable growth of web apps leading to innovative new use cases yet many organisations still...

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Videos

Eric Herzog, Chief Marketing Officer at Infinidat, shares his future predictions about enterprise storage that CTOs should take into consideration and also advises as to what enterprises should be thinking...
Andreas Keiger, Chief Revenue Officer at ZutaCore, discusses the AI power density challenge facing data centre owners and operators, looking at the various liquid cooling options available to address the...
Tom Glover discusses the findings of the company’s recent Q1 2025 EMEA Data Centre Report, which reveal potential challenges around tariffs and wider geopolitical tensions, power constraints and demand...
Lizzy McDowell, Director of Marketing at Kao Data, discusses the launch of the company’s Critical Careers: Celebrating Women in Digital Infrastructure – a new campaign highlighting the stories,...

Expert Opinions

By Frank Jones, CEO, IMS Evolve.
By Sean Tilley, Senior Director Sales of EMEA at 11:11 Systems.
Orange Business continues to pursue its digital transformation to deliver simpler, more flexible, and AI-native experiences, centered around trust. Supported by world-class technology partners, this...
As Official Partner of the Ferrari Hypercar team, ServiceNow’s AI Platform powers Ferrari’s global operations, supporting real-time race operations and connecting employees, dealers, suppliers, and...