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Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Analytics for everyone

MicroStrategy has introduced MicroStrategy 10.9, the newest feature release to the company’s MicroStrategy 10™ platform.

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Tech Data to set out its Cloud Practice strategy

Distributor will articulate how the meaning of value is changing and what it means for the channel at annual gathering of partners in Europe.

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Almost half of UK organisations don’t feel they have the internal skills to deal with cyber threats

New research from business continuity and disaster recovery provider, Databarracks, has reported...

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SolarWinds delivers visibility for managing Cisco ASA firewalls

SolarWinds Network Insight for Cisco ASA is now available as part of the latest versions of...

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oneclick launches Cloud Resource Manager

oneclick AG has launched a new system integration tool, Cloud Resource Manager. It is now...

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Veritas launches research and development function in Ireland

Irish Taoiseach Leo Varadkar officially opens Veritas multi-cloud innovation centre in Dublin.

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DC industry should take inspiration from the Nordics' approach to ICT innovation

The Green Grid to discuss ICT’s responsibility in achieving a sustainable future at Nordic...

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Compuware introduces Cloud access to mainframe development

Compuware is addressing the critical need to leverage modern Agile and DevOps best practices for...

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New Atos paper outlines major advances in cyber security

Atos, a global leader in digital transformation, believes waiting for digital threats to...

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Timico to extend network capabilities and provide 'outstanding' cloud technology

Investment in ServiceNow and Robotic Process Automation.

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Videos

Providing expert insights and guidance for M&A transactions

Ceasar Anquillare, Chairman & CEO, Winchester Capital, Nora L. Neergaard, Managing Director Europe & Co-Founder of WinStar and Dr David Bowen, Managing Director and Co-Founder of WinStar provide some...

Observability investments increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Agentic AI, Data Security and Enterprise Productivity in 2026

Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report. From agentic AI and ransomware resilience to sustainability...

Expert Opinions

The role of fibre taps in safeguarding network uptime

By Cindy Ryborz, Marketing Manager EMEA, Corning Optical Communications.

The AI Effect: How Data Proves a New Era of Efficiency in IT Service Management

By Krishna Sai, CTO at SolarWinds.

IDTechEx Investigates: Could New Nuclear Feed Power-Hungry Data Centers?

IDTechEx Technology Analyst Noah El Alami discusses the potential of the new generation of nuclear technologies – fission small modular reactors (SMRs) and fusion energy – in powering the ever-increasing...

Southco’s blind mate floating mechanism empowers efficient cooling in data centres

By Joe Peng, Design Engineering Manager

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