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Lumen enhances business operations

Itential, a leader in intelligent, multi-domain network automation, has formed a partnership with Lumen Technologies that has standardized the communication technology company's internal network operations using Itential technology, effectively driving business transformation through increased productivity, efficiency, and customer experience.

Lumen delivers the fastest, most secure platform for next-gen applications and data, integrated with edge and hybrid cloud, security services, and communication & collaboration solutions. Lumen serves businesses, governments and communities in over 60 countries. With the need to automate and improve the operations for its approximately 450,000 global route fiber miles, Lumen selected the Itential Automation Platform, a low-code, scalable, and feature-rich network automation solution for multi-domain and multi-vendor networks. Leveraging an API-first, machine-first model, the platform drives automation across field operations, service assurance, and service delivery. Leveraging DevOps principles combined with the ease of use of the Itential Automation Platform, the Lumen IT and Operations teams were able to partner and quickly deliver end-to-end automations scaling over tens of millions of jobs and tasks.

"With support from Itential, Lumen is redefining the customer experience. Itential provides us with a network automation platform that can be used across our operational groups to drive productivity, efficiency, and customer satisfaction," said Richard Batelaan, EVP North America Operations at Lumen Technologies. "Over the past 18 months, Itential has made it possible for our customers to utilize the Lumen application and data delivery platform in a way that best suits their individual needs – regardless of product mix, location, scale, scope and speed."

As a part of the Lumen internal digital transformation, it has developed an abstraction layer to unify its internal processes, customer purchase workflows and disparate networking products into a platform that orchestrates functions such as order management, service provisioning and service assurance across many disparate networks. The orchestration layer uses Itential, a multi-domain and multi-vendor automation platform, that integrates with the control systems for each of the separate networks to provide end-to-end visibility and management, streamlining and accelerating how they deliver services to their customers.

"In partnership with Itential, Lumen has enabled customers to rapidly respond to changing market demands by providing agile, on-demand and responsive network and cloud services," said Ian Bresnahan, CEO of Itential. "Itential's automation and integration capabilities provide Lumen with comprehensive orchestration of activities across all network types and IT systems while ensuring a streamlined customer experience."
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