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Kenny Bloxham, Managing Director at Healthcare Communications, says: “We all need to support the NHS through this crisis; by switching as many appointments to virtual as possible, we can ensure services are not overwhelmed in the future. The eClinic solution is clinician led, so patients don’t spend lengthy periods in ‘virtual’ waiting rooms – instead, clinicians can immediately connect with their patient. It can be rolled out at scale across hospitals and GPs within days, and looking to the longer term, represents a sustainable way to redesign the patient pathway for the future.”
eClinic also allows clinicians to collaborate and exchange medical opinion, through clinician-to-clinician support and consultation features, meaning communications between colleagues can be maintained and kept private, despite the professional distances created by the coronavirus pandemic. The eClinic video consultation platform enables clinicians to convert entire clinic lists to virtual appointments. Healthcare workers can also use the platform to immediately assess urgent patients who cannot attend in person. Not only is this kind of IT implementation crucial during the coronavirus outbreak, but digitally transforming patient care will improve overall efficiency for NHS trusts.
Walsall Healthcare NHS Trust have implemented the software in response to COVID-19 and now have 40 clinicians set up to use the system. Dr Muhammad Javed, Consultant Paediatrician and CCIO at Walsall Healthcare NHS Trust, said: “We have always felt that a significant number of our patients do not actually need to come to the clinic. During the current pandemic, having a service like eClinic has become a necessity. The clinicians are able to tailor the consultation to patient's needs, which has resulted in improved clinician satisfaction and hopefully will result in improved patient satisfaction as well.”
“The clinicians feel that the ability to provide clear instructions to the patient by in-consultation text chat and transferring information leaflets using the file transfer facility makes this consultation mode safer. The ability to share the screen to show the patients their x-rays etc has also proved to be invaluable"
Dr James Halpern, Consultant Dermatologist at Walsall Healthcare NHS Trust, added: “As a Dermatology service, we need to urgently see patients with suspected skin cancers, yet, at the same time, many of these patients are elderly and need to self-isolate in order to protect themselves from infection. On the first day of using this software, we were able to triage 23 urgent cancer patients in their own homes and identify nine cases, including two nursing home residents who we were able to reassure. Those nine elderly, high risk patients are now able to avoid the risks of catching coronavirus by visiting the hospital.”
