Midigator, a chargeback reporting and management solution designed to protect businesses, provides real-time merchant account monitoring and fights chargebacks to help vendors win back revenue. The company was concerned about adequately safeguarding sensitive information against hacking/malware attacks on employee machines due to dated encryption and patching methodologies. Midigator sought to manage this process centrally and began its search for a solution. After considering solutions such as JAMF, the company chose Addigy to deploy, configure and secure corporate-owned Macs remotely without having to physically access devices.
Midigator runs IT operations within Amazon AWS cloud infrastructure where applications and data are remotely accessed by employees using Mac desktops and laptops. The Addigy Apple Device Management platform allows for real-time system patching and the proper encryption of device- and cloud-based data to protect against vulnerabilities. The solution’s robust web platform helps administrators to make data-driven decisions leveraging automated and customizable reports for 24x7x365 visibility. With Addigy, Midigator has strengthened the company’s security profile while limiting administrative disruptions, allowing the company’s employees to be more productive. Finally, the automation of mundane management tasks has empowered administrators to focus on other strategic IT initiatives to support business development.
“Addigy has helped enhance our company’s security posture with powerful features, including disk encryption and configuration management,” said Ashley Medina, Compliance Specialist for Midigator. “This product was the easiest technology by far to implement across our fleet, largely due in part to the painless onboarding experience. With minimal time investment and an intuitive interface, Addigy has been a game changer for our security team.”
Addigy’s full-stack cloud-based Apple Device Management platform allows for centralized management of distributed MacOS/iOS computing environments. The solution provides 24x7x365 oversight of Apple devices to ensure systems are secure, up-to-date and running at the highest levels of efficiency. IT administrators can thoroughly audit all MacOS/iOS assets quickly without server setup to identify which OS versions and applications are installed, and whether updates have been applied to all machines on the network.
“One of the killer features of Addigy is the ability to access remote devices then use device filtering to run batch commands, further minimizing IT workloads. This alone has saved countless hours of management time,” added Medina. “Now that High Sierra has gone into effect, I can see and run batch commands to enable FileVault while optimizing machines. It is also possible to gather IT management data before engaging with an employee regarding a help desk request so that the problem is remedied quickly and the interaction is only minimally invasive.”
“Administrators using Addigy can install third-party software (like anti-virus software) across an entire portfolio of devices, saving an enormous amount of time when onboarding a new machine or updating existing ones. It also allows for the centralization of encryption keys, avoiding the storage of multiple keys in different locations thereby reducing the risk of misplaced keys,” said Jason Dettbarn, CEO, Addigy. “We have designed the solution to greatly simplify Apple device management so administrators can monitor machines, detect vulnerabilities, and install/update both third-party software and security applications on any device regardless or location for up to date security and compliance.”
