Riverbed has introduced the latest release of Riverbed SteelCentral with significant enhancement of its digital experience management (DEM) platform that helps enterprises ensure the performance of their digital services and optimize the experience of their users. Whether the components of a service are on-premise, in the cloud or a hybrid of both, Riverbed is extending its holistic, DEM capabilities and services to enhance customers’ ability to manage and troubleshoot the entire digital experience chain. Riverbed will discuss and demo these new solutions later today in New York City at Riverbed Disrupt, a premier industry event focused on accelerating digital transformation by leveraging cloud networking, security and visibility. The latest release of SteelCentral extends its DEM capabilities by:
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Creating a seamless link between end user experience and network performance management
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Accelerating the DevOps application lifecycle with improved container monitoring and enriched application performance troubleshooting
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Adapting to the Big Data requirements brought on by digital transformation
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Accelerating the transition to DEM with new Performance Command Center (PCC) for AWS and Azure
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Delivering SteelCentral Aternity integration with ServiceNow to vastly improve first call resolution
“Many organizations do not understand how all the infrastructure, networks, apps, cloud and end user device elements of their environment impact end user experience while being tasked to become faster and more agile in delivering critical digital services to customers and employees,” said Mike Sargent, Senior Vice President and General Manager of SteelCentral at Riverbed. “The latest release of SteelCentral furthers our vision in being able to provide the comprehensive visibility needed to optimize the performance of the entire digital service chain and achieve business growth.”
Seamlessly Manage All Aspects of the Digital Experience
With this release, SteelCentral is extending the interoperability of the Digital Experience Management platform to deliver seamless monitoring workflow between end user experience and network performance. When investigating performance issues, SteelCentral users are able to analyze device, application, network or infrastructure health traffic in one seamless workflow. With this advancement, Riverbed SteelCentral solidifies its position as the only solution that can seamlessly manage all aspects of the digital experience. In addition, SteelCentral Aternity also introduces a new integration with ServiceNow, a leader in IT Service Management, to create a closed loop troubleshooting-ticketing solution that automatically generates tickets if certain performance thresholds are exceeded, and provides tier one support professionals with rich performance information to vastly improve first call resolution.
LORD Corporation, a leading developer and manufacturer of high-performance adhesive products, is currently benefiting from Riverbed SteelCentral Aternity and is planning to implement the new enhancements in this release to create a seamless link between end user experience and network performance management.
“At LORD Corporation, the business is demanding much more than just knowing if the service is up or down, but really needs us to proactively understand when services are not running as expected,” said Etienne Provencher, Global IT Enterprise Architect at LORD Corporation. “Through the deployment of Riverbed SteelCentral Aternity and SteelCentral NetProfiler, we have been able to deliver on the promise of understanding the view of our users’ experience with critical business applications as well as understand the health of our business services global network. The next frontier for us as a global IT organization involves a single integrated view of these two vital pieces of data. This result will allow us to deliver to the business a consistent ability to maintain a high-quality end to end user experience in a world of cost-optimized, centralized on-premise and cloud delivered services.”
