Prior to New Relic, Ryanair had limited visibility into the performance of their website. Armed with page load times, the operations team didn’t have the visibility or data needed to quickly determine the cause of any slowdown. After experimenting with New Relic on their mobile site, Ryanair quickly saw its value, deploying it to monitor their customer-facing web systems through development, integration, user acceptance testing, pre-production, staging, and production environments.
New Relic has enabled Ryanair to improve web performance, customer experiences, and better understand their digital business, including:
- Greatly reduce the time and steps it takes to troubleshoot and pinpoint performance issues;
- Enable the infrastructure team to effectively move to and manage ongoing a new complex microservices architecture without adding staff;
- Understand trends and report on metrics impacting the business such as segments sold, online check-ins, flight availability searches, and online account signups;
- Effectively monitor and determine if there are issues with third-party services such as payment services; and
- Track potential cyberattacks and other fraudulent behavior through monitoring of end-points and custom alerting on metrics such as payments.
Two years ago, with a much simpler online booking site, we had four people responsible for our customer-facing website infrastructure. Today, our site is much more complicated offing bookings, account management, and other travel services, with the same four people responsible for the infrastructure and that's only because of New Relic,” said Declan Costello, infrastructure and operations manager at Ryanair. “New Relic is our single, global source of truth for our web and mobile operations. In addition to the health and performance of the site New Relic provides important metrics on our business which are watched across our executive team.”
