Digitalisation World

Generative and agentic AI set to transform customer service

Published in AI Digital Business Tech & Trends

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers still want a ‘human factor’.

NEWS

Swiss law firm Homburger AG moves to iManage Cloud

Published in Cloud + MS Vendor

Firm advances its cloud-first strategy and enhances security with iManage Cloud offering locally hosted in Switzerland.

NEWS

Improving the digital employee experience

Published in Partner Vendor

Use cases put people at the center of automated endpoint management.

NEWS

SailPoint expands MSP offering

Published in Partner Vendor

Program growth will help more organisations create identity security programs grounded in a modern, scalable, AI-fueled platform.

NEWS

Compass Datacenters and Schneider Electric use AI to transform data centre maintenance

Using Schneider Electric EcoCare and the power of data analytics, Compass is realizing a 40%...

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Syntys enters MENA market

Syntys launches with significant operational footprint and ambitious expansion plans.

NEWS

Vertiv introduces flexible, high-density heat rejection system

The Vertiv CoolLoop Trim Cooler is an energy-efficient and space-saving solution designed to...

NEWS

Verne strikes 10MW deal with Nebius to further expand Europe’s AI capacity

AI infrastructure company Nebius to deploy new NVIDIA GPU cluster at Verne’s 100%...

NEWS

Channel partners eye cloud growth but must upskill to seize opportunities

Survey of nearly 900 Westcon-Comstor partners across eight countries reveals a desire to develop...

NEWS

Bringing the future faster to the EMEA data centre market

Excel Networking Solutions, a leading EMEA wide supplier of cabling solutions for the LAN...

NEWS

TrueCommerce xChange doubles down on channel partner relationships

Channel network focuses on cultivating current partnerships and fostering a space that prioritizes...

NEWS

WSO2 debuts AI-driven automation

The newest releases of WSO2 Identity Server, Asgardeo IDaaS, and Private Identity Cloud add...

Interview with Airsys at DCW 2026

Data Centre World 2026

Sydney seen as the AI sweet spot

Paul Christensen, Macquarie Data Centres General Manager, discusses the company’s 47MW IC3 Super West Sydney AI data centre, in the context of its plans to build out some 200MW of AI and cloud capacity in...

Start Campus and EDP enter renewable energy agreement

Omer Wilson, Chief Marketing Officer of the Start Campus, explains why Start Campus and EDP have signed a strategic partnership marking their shared intention to accelerate next-generation, renewable-powered...

From remote access to real control: how MSPs are rethinking security and operations

In this interview, Francisco Ordillano, Founder (DE) & Founding Partner (UK) at CyberPlus, discusses why secure remote access has become a critical control point for modern organisations. He explores how...