“SteelCentral is striving to deliver the most complete, modular and integrated performance management solution in the marketplace, monitoring end-users, applications, networks and infrastructure—wherever they are, on or off the cloud. This release delivers significant advances to help enterprises holistically manage performance,” said Mike Sargent, SVP and General Manager of SteelCentral at Riverbed. “With this latest release, our customers are better able to proactively detect performance issues and rapidly pinpoint the root cause, regardless of whether it originates in the application, network, infrastructure or end-user device.”
Unified solution for network forensics, network-based application and end-user experience monitoring. IT organizations are increasingly asked to manage all aspects of application performance including the impact of network performance on applications. With this release, Riverbed announces the availability of SteelCentral AppResponse 11. The new solution combines the capabilities of Riverbed’s two network-based monitoring solutions—SteelCentral AppResponse and SteelCentral NetShark—providing network forensics and analytics, application analytics, and end-user experience monitoring in a single, rich and easy-to-adopt solution. It is designed to deliver value immediately out of the box for a broad set of users – network, security, app-ops and “tiger” teams—and because pre-defined insights and expert analysis are offered, the solution helps both novice and expert users. SteelCentral AppResponse 11 also significantly increases the richness of performance metrics available to users, by providing access to finer grained transaction data for which users were previously forced to access packet analysis, thus speeding analysis and decreasing mean time to resolution (MTTR).
“We’re really pleased with the SteelCentral AppResponse 11 announcement,” said Troy Radtke, Senior Manager of Enterprise Monitoring, Deluxe Corp. “AppResponse 11 adds all the great network forensics capabilities from NetShark and combines them with the application and end-user experience monitoring capabilities of AppResponse and puts it all into one, easy-to-use solution. As a bonus, it gives us a virtual solution with the exact same capabilities.”
Capture, manage and troubleshoot infrastructure. Riverbed also introduces SteelCentral NetIM, a holistic solution for infrastructure discovery, monitoring, analysis and troubleshooting. The solution replaces SteelCentral NetCollector and NetSensor to create a single, integrated solution that enables companies to capture infrastructure information, determine state, detect performance and configuration issues, map and monitor application network paths and troubleshoot infrastructure problems. As an integrated component of Riverbed SteelCentral, NetIM customers will manage infrastructure issues within the context of application, network and end-user experience for a truly blended view of total performance.
“SteelCentral appeals to companies struggling with too many tools supporting their IT Operations teams,” said Julie Craig, Research Director, Application Management, at Enterprise Management Associates. “With this latest release, SteelCentral offers a more unified, integrated perspective on enterprise performance, combining visibility to unified communications with infrastructure monitoring, network, end-user, and application monitoring. Riverbed continues to be uniquely positioned as an end-to-end performance monitoring vendor, with particularly strong capabilities supporting Application Performance Management (APM) and User Experience Management (UEM).”
Intelligent voice call path analysis & troubleshooting. As companies struggle to manage unified communications (UC), identifying the root causes of network and infrastructure-based UC degradations is very complex and time-consuming. With this release, SteelCentral UCExpert, a multi-vendor UC monitoring solution, introduces Intelligent Path Analysis Troubleshooting which enables IT staff to monitor the entire call path for a specific call and all the relevant performance metrics, including the device, network and specific settings impacting the service between the caller and receiver. Unlike competitive products that force administrators to manually correlate call and network information, this new analysis enables administrators to quickly identify network-based UC problems and dramatically reduce troubleshooting time.
Enhanced end-user experience management for the enterprise. The enterprise end-user computing environment is undergoing rapid change. BYOD initiatives and millennial workers have driven a need for modern experiences across a broad range of devices; however, this wider spectrum of solutions creates blind spots as companies are challenged to understand end-user experience. As they advance platforms and operating systems to meet these needs, it also introduces the risk that migration initiatives may not perform as expected. With this release, SteelCentral Aternity enables IT to ensure an excellent end-user experience for the entire device estate, both Mac and Windows OS, with a consistent, unified workflow and dashboards. In addition, the release introduces unique side-by-side analytics that enable Level 3 support teams to validate the impact of strategic change initiatives, such as a Windows 10 migration, before a full enterprise rollout. As a result, these teams are able to mitigate the risk of costly application and device roll-backs while validating the impact of change on application and device health.
