Safestore, the UK’s largest self storage operator, has selected a cloud managed hosting service from Hyve as part of its website content transformation project.
Managing over 100 stores, Safestore recently embarked on a number of progressive digital changes to its infrastructure in order to increase online presence and improve business performance. Previously with another managed hosting company, the self storage company opted to outsource its content management system to Hyve, and reengineer all back-end integration into Safestore’s main trading system.
As a growing and successful business, Safestore’s website is of immense importance, with 80% of business and customer enquiries coming through the company website. Aiming to become the UK’s number one choice for self storage, Safestore needed a managed hosting provider to deliver and continue to support a fast growing company. Safestore chose Hyve’s mission-critical approach, delivered as a 24x7, UK based management service to scale alongside the business.
The Hyve managed service was initially a three month project, but Safestore was extremely impressed with the platform and the quality of customer service that it has now become fully integrated into its infrastructure. Additionally, Safestore quickly realised the difference in quality of customer service that Hyve was able to provide. With previous larger managed hosting companies, the company was regularly informed that there would be planned downtime, resulting in a loss of service. Now with Hyve, Safestore receive a highly responsive and knowledgeable service when it comes to the company’s website.
Phil Fryer, Head of Information Technology at Safestore explains: “The Safestore website is critical to our business, as its primary purpose is to quote customers and ultimately provide sales leads. Our website gets a lot of traffic and we needed a fast and stable platform that would enable us to scale out our business. Hyve allows us to do this very successfully and we’ve have never had any issues when it comes to performance levels or downtime. When we looked at what other managed hosting providers could deliver, the service that we needed would have taken significantly longer to deploy. Hyve were able to deliver a solution that was entirely tailored to our needs and at a much faster pace.”
Jake Madders, Director at Hyve commented: “We are extremely pleased to be part of Safestore’s transformation project. Safestore is at the top of its game and is a leader in the self storage market, with ambitious plans. The team at Hyve are committed to ensuring that the company’s website will help the business continue to be successful. We have dedicated Technical Account Managers for Safestore who understand the solution inside and out to give the technical and commercial support as the business grows.”
