Phil Bridge, Managing Director of Kroll Ontrack said: “No matter how dire the situation appears to be, whether a device has been crushed, set on fire, plunged into water, thrown at a wall or simply dropped on the floor, there is always hope that the data you think is missing can be retrieved. As the global leader in data recovery, Kroll Ontrack is used to hearing all sorts of stories about how drives or mobile devices have been damaged – and to applying state-of-the-art data recovery services and proprietary data recovery software to recover valuable data for our customers and partners.”
2015 Top Ten List of Data Disasters Compiled by Kroll Ontrack
#10: Summertime blues (Germany)
A small company was undergoing construction work throughout its offices, including its server room, when the company’s system administrator discovered one Friday that the plastic sheets used to protect the server room were not keeping the dust out. He decided to move the server to a different room away from the construction work for the weekend. After a very hot and sunny weekend, he discovered Monday morning that his co-workers could not log on. The administrator soon realised another co-worker had switched off the air conditioning to the room where he had moved the server on Friday to prevent dust from getting in there, and the server severely overheated as a result. Fortunately, although the server was smoking hot, Kroll Ontrack managed to recover 99% of the data.
#9: Vintage computer (Poland)
A customer was still using his Amiga 600 (introduced to the market in 1992!) when one day it (finally!) stopped working. No accidents, no human error – simply an old device reaching its end of life. Fortunately, Kroll Ontrack was at hand to support the customer, who viewed the Amiga 600 as more than just a machine – it was also a childhood gift full of lifelong memories.
#8: Professional bad luck (Norway)
A home user experienced data loss and turned to a local IT shop to get the problem fixed. In the process of copying the data onto a backup overnight – a process that can take several hours – the IT shop’s cleaner accidently dropped the disk onto the floor. Immediately the drive started making a very loud clicking sound. The IT shop did not take a second chance with the data and sent the disk straight over to Kroll Ontrack, where we managed to recover 98.8% of the data in the cleanroom.
#7: D?j? vu (Poland)
We received a RAID server with 22 drives, which had already undergone data recovery by Kroll Ontrack from a previous data loss. The customer had re-used the “good” drives, replaced the bad drives and continued to use the server. The customer did not have a backup (again!), the server crashed (again!) and the drives were sent (again!) to Kroll Ontrack for the recovery of the data. The lesson? Never reuse a broken system without putting the necessary protections in place.
#6: Dissolved Data (Poland)
“I poured the solvent on my laptop. I’m on my way to your office,” said the voice on the phone. We soon learned that while preparing a custom paint colour for his wife, which required mixing different paints with solvent to achieve the proper shade – our customer accidentally kicked the open solvent container straight onto a laptop on the floor, which was playing background music. It was a sad day for the laptop, but fortunately not for the data. Thanks to his quick reaction and really fast delivery to Kroll Ontrack, the home decoration story ended well – all the data was recovered.
#5: Temper, temper (US)
In a fit of frustration, a customer took her laptop and threw it with all her strength against a wall. The drive bounced off the wall and fell to the ground. Despite the 10-foot toss, the crack against the wall and the crashing descent to the floor, Kroll Ontrack experts were able to recover all of the customer’s data.
#4: Gardening gone wrong (UK)
A customer was mowing the lawn when his smartphone inadvertently fell to the ground. He was initially unaware until he mowed over his mobile, completely destroying the device. A few minutes and a crumpled phone later, he called Kroll Ontrack to ask if we could help recover his data.
#3: iPad goes on a trip (UK)
In a play of very bad luck, a customer accidentally dropped his iPad from a train in the middle of remote woodland. Though amazingly recovered, the iPad was severely damaged and access to the data was compromised. The digitiser was destroyed so the iPad did not respond to touch, while the second screen layer, comprised of the LCD (which displays all the content), the chassis, the battery and the lightning connector, were all damaged. The electronics were also playing up, so that the iPad was rebooting itself every two minutes, giving the engineer only a few-seconds window to perform the recovery between the reboots. Despite these obstacles, our specialist engineers found that the motherboard was actually in a fairly good condition, facilitating the recovery of 100 percent of the data.
#2: Beautified iPhone (Italy)
A customer was busy removing her make-up at the end of the day when she knocked over her cleanser lotion and liquid spread all over her iPhone. As a result, her iPhone would not boot up, so she asked Kroll Ontrack for help. Her priority on the call was to stress the fact that the lotion was from a very well-known brand. Thanks to our engineers (and the good quality of her lotion?) were able to recover all the data, including precious photos and contacts.
#1: Fire + water = solution or problem? (UK)
When you store all of your data on your laptop in your flat (without a backup!), and your building catches on fire triggering the water sprinklers to go off, you’re having a pretty bad day. This is the scenario that brought a customer to Kroll Ontrack with his laptop that had severe fire and water damage. Even under these conditions, our specialist engineers managed to recover 100 per cent of the data!
