Sony transforms Professional Services with ServiceMax

Sony Professional Services Europe (PSE) has transformed its services organisation, following the deployment of ServiceMax, the field service management solution for a new era of business.

9 years ago Posted in

The company aims to take more than EUR1 million of cost out of the business annually -- the benefits of which it can pass on to customers -- gained real time dashboard reporting for faster service resolution, as well as 360 degree view of customer interactions, contract history and visibility across its service ecosystem.

"ServiceMax is supporting our transformational change with continued focus on superior customer service to meet the growing customer demand for managed service contracts," said John Cooper, General Manager, Service & Support, Sony Professional Solutions Europe. "This is not only enabling us to focus on our long term strategy of recurring revenue creation, but also enables us to harness the shift to a service outcomes approach with a future-proofed ready-made IoT platform."

Sony transforms Professional Services with ServiceMax

Sony Professional Services Europe (PSE) has transformed its services organisation, following the deployment of ServiceMax, the field service management solution for a new era of business.

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