As a key maritime focused recruitment company, Flagship Management has heavy outbound call volumes into the maritime markets globally and a number of staff working remotely across EMEA and Asia Pacific. Previously in EMEA, staff were using different localized cloud and fixed line services which led to expensive telephony & international call costs as well as a less productive internal communications environment.
Through Solgari’s Cloud Business Telephony & Collaboration service, all EMEA staff, in Ireland, UK and on the road, are on the same cloud communications system covering calls, presence, chat and conferencing across any internet connection. Solgari’s software solution provides all local number requirements while removing the requirement for different carriers and expensive call charges in each country.
Rory McGuire, Partner at Flagship Management, commented “Solgari’s cloud software solution suddenly allows us to have all staff in EMEA on the same communications platform while removing the need to use a number of different vendors in each country. And given our mobility, it makes a massive difference to have our extensions and conferencing service live at all times across laptops and smart phones no matter where we are. Finally, the cost savings have been impressive both across call rates and the subscription services.”
Ed Grant, CFO at Solgari added “Communications are absolutely crucial to Rory’s team and the availability of our integrated cloud business communication software services across any network can really make a difference to internationally focused, fast growing businesses such as Flagship Management. We are delighted to have Flagship Management on board as a customer and look forward to supporting them for all their future communication and collaboration requirements as they continue to grow.”
The Solgari Cloud Solution for Flagship Management included the following powerful customer outcomes.
- A single cloud business communications solution for EMEA offices and mobile staff covering all cloud telephony & collaboration, local numbers and carrier requirements.
- Cutting out the requirement for different telephony solutions in each country and for mobile users in other locations.
- Ensuring business continuity by diverting calls to different locations and devices with no loss of functionality in event of an office being shut down for whatever reason.
