Gamma improves customer service levels

Gamma Telecom has improved its customer service levels by ensuring uninterrupted IT data centre operations using Zerto.

9 years ago Posted in

The leading UK telecommunications service provider was able to quickly implement the simple to use BC/DR software to protect their critical Microsoft applications and grow its business. Gamma's expanded focus on production virtualization helped protect Microsoft SQL Server, Windows App Servers, Web Servers, Exchange, SharePoint, and Lync, while reducing power consumption and rack space to help them secure new business opportunities with high profile customer accounts.

According to data from UK telecommunications regulator Ofcom, although adoption of fixed broadband has increased rapidly over the last decade from 31% to 78%, average monthly spending on telecommunications services has fallen from ?94 to ?84 over the same period. With consolidation in the UK telecommunication market and growing adoption of VoIP services, telecommunication providers have focused on reducing costs and improving customer service as key differentiators for profitability and growth.

With ongoing migration to a virtualised infrastructure that has been better enabled by Zerto and a growing customer base, Gamma requires failover capabilities that can quickly restore critical applications within minutes of an outage. Zerto was chosen for its rapid recovery capability compared to the slow and expensive option presented by its legacy backup and restoration processes. Zerto’s hardware agnostic approach allows seamless protection of virtualised applications with resiliency offered by rapid failover between two separate Gamma data centre sites that utilise SAN technology from different manufacturers.

Following the successes of the project, Gamma is now evaluating a wider rollout of Zerto to protect additional critical parts of the business including VoIP, mobile and data services.

Gamma improves customer service levels

Gamma Telecom has improved its customer service levels by ensuring uninterrupted IT data centre operations using Zerto.

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