Just the ticket for maximum uptime

Trade clients, including airlines and tour operators from around the world as well as coach operators, group organisers, hotel groups domestically and over 400 affiliates put their trust in Encore Tickets' services. With sales of over 2.5 million theatre tickets annually, downtime has a significant effect on its bottom line. NaviSite’s managed Mimecast service means that if the email environment goes down, operations can continue and emails can still be reviewed, sent and received.

Encore Tickets will also benefit from the ability to deliver advanced spam filtering and anti-malware protection with multi-layer defences through the solution. This will increase the reliability of Encore Ticket’s email system and reduce the risk of hackers or viruses taking hold and disrupting the business. NaviSite’s Managed Mimecast Service will enable Encore Tickets’ to centrally manage all email policies, ensuring consistency and reducing IT admin overheads.

“Our aim is to help our partners to maximise revenues, profits and service levels, and fundamental to our reputation is the resiliency of our email system. We chose NaviSite to manage our Mimecast services because of their experience and track record for this solution. Not only does it meet our technical requirements, it also helps us to adhere to online data retention legislation with the 99 year retention period on all emails. NaviSite’s technical team really stood out by demonstrating their technical excellence and giving us the confidence to choose them as our Mimecast service provider,” said Michael Sheehy, CTO at Encore Tickets.

Sean McAvan, Managing Director, NaviSite, said, “We have over 10 years experience of Managed Exchange solutions and currently manage tens of thousands of seats and have many years experience with the Mimecast platform. We put our customers’ needs at the heart of what we do and with Encore Tickets, it was clearly the uptime and the ability to continue to review, send and receive emails when the Encore Tickets’ email system is not available that was critical. By giving them the confidence that operations can continue to run, even when their email system is down, Encore Tickets can focus its efforts on growing the business.”