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SimpliVity has opened its new Europe, Middle East and Africa (EMEA) support center, located in the hi-tech City Gate technology hub in Cork. The center will function as the cornerstone of SimpliVity's EMEA operations, providing technical support and service and also act as the main center for business development across EMEA.
Gary O'Connell, Director of Technical Support, EMEA and Killian Whooley, Business Development Manager, EMEA are leading the set-up of the center and the service and support function is already operational following the appointment of the initial set of new and highly experienced service engineer and business development personnel.
The US-headquartered company plans to double its customer support resources by the end of the year. A priority has been hiring and training a highly skilled team of technical support engineers that will provide "call first" support to VARs and end users in each local market. The recently established business development team is supporting a growing network of local and EMEA-wide solution architects, account managers and channel partners.
SimpliVity offers 24x7 technical support across the entire data center stack, including applications, hypervisor, storage, compute, network switching, backup and recovery, and more. SimpliVity teams have delivered industry-leading performance for response time service level agreements (SLAs), time-to-engagement, and most importantly, customer satisfaction - 9.6 out of 10.
"The rapid adoption of SimpliVity and our OmniCube and OmniStack technologies by companies of all sizes and in all industries - including telecoms, manufacturing, energy and services - has been a testimony to the strength of our true hyperconverged solutions," said Klaus Seidl, vice president sales EMEA. "Our Cork center will expand our global support capabilities further and deliver world-class support to our EMEA partners and customers. This provides a solid foundation for our expansion in the region."
SimpliVity's rapid growth is built on the development of strategic channel partnerships, which grew in number by more than 200 percent globally in 2014. "Half of our 2014 sales were from international markets, and our Partner Advantage program is an important part of our business development in EMEA, enabling our partners to remain at the forefront of the rapidly expanding datacenter solutions market," said Seidl.
