Comms-care achieves ISO Standard 22301 for business continuity

Undertaken by Lloyds Register Quality Assurance (LRQA), the assessment leading to Comms-care’s certification was designed to check “the management of Business Continuity arrangements in relation to the delivery of operational services and supporting systems at Comms-care Headquarters”.

This latest certification builds on Comms-care’s previous achievements in securing ISO standards within its business, including ISO 27001, which covers security management and ISO 14001, which outlines important environmental standards. Comms-care has also incorporated the IT Infrastructure Library (ITIL) into its operational processes. ITIL is an industry recognised set of best practices, focused on efficiency and service delivery.

Mark Forster, Operations Director at Comms-care, explains why quality standards are so important to the business: “Our partners rely on us to provide them with the best support services in the channel. To achieve the ISO 22301 standard from LRQA is proof to current and prospective partners that we offer the best in the business. Most organisations implement ISO 9001 and stop there, but we have gone the extra mile by implementing ISO 27001, 20000 and 14001 as well as ITIL-based processes and now ISO 22301.

“We believe that quality standards have helped us build a strong reputation for client service and quality delivery. ISO 22301 is all about continuing to provide excellent services to our channel partners in a planned and well thought-out manner with appropriate support in place, even when the unexpected happens.”