Dell Software extends mobile workspace security and IT agility

To extend IT operational agility, Dell is introducing a new Dell KACE endpoint systems management solution for performing real-time, in-field systems management from a tablet or smartphone. In addition, Dell SonicWALL is further extending its secure mobile access capabilities to address the needs of mobile workers while elevating the protection of corporate systems and data from mobile threats. Dell also is updating Dell Wyse Cloud Client Manager to support secure cloud-based management for additional devices, and launching a set of modular mobility consulting services for mid-market customers.

“As part of Dell’s focus on delivering end-to-end enterprise mobility solutions, we’re supplying customers with innovative hardware, software and services to help them plan, deploy and manage new workspace models,” said Tom Kendra, vice president and general manager of Systems Management for Dell Software. “Our latest mobility offerings and security enhancements are important steps in giving mobile employees reliable and secure access to the information and resources they need while empowering IT to bring it all together in an efficient, cost-effective manner.”

Improving IT Agility with New Dell KACE K1000 GO mobile application
As the rate of mobile device use in organisations increases, so does the need for IT to address an expanding range of device diversity issues. According to Forrester Research, Inc., employees use many different devices, from desktops (85 percent), laptops and netbooks (63 percent) to tablets (21 percent) and smartphones (48 percent)[i]. As such, IT must embrace new support models and mobile-enabled tools to secure, manage and maintain devices that don’t fit naturally into traditional service and support structures.

With the release of the Dell KACE K1000 GO app for Android and K1000 GO app for iOS devices, Dell Software frees IT administrators from the shackles of typical help desk and systems management support tools with mobile access to the powerful capabilities of the Dell KACE K1000 Systems Management Appliance. The Dell KACE K1000 GO app allows IT admins to access the K1000 from their mobile device, so they can review and respond to service desk notifications while away from their PC, prioritise and expedite problem resolutions, and deploy software more easily and efficiently.

New agile systems management functionality of the Dell KACE K1000 GO app includes:
· Real-time alerts of ticket events through push notification to Android and iOS devices
· Streamlined workflow for creating, escalating and resolving trouble tickets
· Drill-down, detailed systems inventory to rapidly identify dependencies and root causes
· “On the fly” software distribution to accelerate updates

Taking Secure Mobile Access to the Next Level with Windows 8.1, Android and iOS Support
With new secure mobile access enhancements from SonicWALL, Dell Software can help customers meet demands for broader access to mission-critical applications, data and resources from a multitude of devices. As part of Dell’s keen focus on Connected Security, the latest release of the Dell SonicWALL Mobile Connect™ application is now pre-installed on all Windows 8.1 tablets and laptops, which extends Dell’s secure access capabilities to more mobile device and laptop platforms, including Windows, iOS and Android. Dell Connected Security gives organisations the power to solve their biggest security and compliance challenges today—from the endpoint to the data center to the cloud—while helping them better prepare for tomorrow by mitigating risks to enable business.

As part of delivering end-to-end mobility solutions, Dell SonicWALL Mobile Connect is pre-installed on Dell’s recently announced Venue line of tablets, which comprises four new ultrathin models designed to address the changing way people live and work. The new Venue 8 Pro and Venue 11 Pro Windows 8.1-based tablets combine the level of performance, design and responsiveness end-users want, while giving IT departments what they need – the ability to integrate into an existing corporate environment with full compatibility with current Windows applications and Microsoft Office integration.

The Mobile Connect application, in combination with the newest version of the Dell™ SonicWALL™ E-Class Secure Remote Access (SRA) for enterprise appliance, provides mobile and remote workers using managed or unmanaged smartphones, tablets or laptops with simple, policy-enforced access to critical data without compromising security. The new E-class SRA release v10.7.0 also provides an at-a-glance dashboard to streamline management of remote access status, and simplify access to more mission-critical applications, corporate web sources, file shares and client server resources.

Dell’s secure mobile access solution for iOS, Android and Windows 8.1 tablets and laptops enables:
· Secure SSL VPN connection and granular, policy-enforced access control to resources
· Context-aware authentication to restrict access to authorised users and trusted devices
· One-click access to authorised corporate applications and resources
· Centralised policy administration for efficient management

Secure Cloud-Based Mobility Management Expanded to iOS 7 and Dell’s Hardened Android Devices
Dell is helping organisations take advantage of the native enterprise management and secure productivity updates of i0S 7 by expanding Dell Wyse Cloud Client Manager, its cloud-based secure client management software, to include support for iOS 7 smartphones and tablets. Additionally, the mobility management solution now will support Dell’s Android hardened devices, offering management of enterprise policies for those devices, including the ability to lock down and customise access to local and remote applications.

Dell Wyse Cloud Client Manager provides a single, intuitive console that enhances the visibility and control IT teams have over company and employee owned smartphone, tablet and client devices. Administrators can support, configure, monitor and secure devices and thin clients over the air from virtually any location, as well as manage access to company applications and content.

Mobility Consulting Services for the Mid-Range Market
For mid-market organisations that need help defining a mobility technology roadmap, Dell is launching a set of modular Mobility Consulting Services to streamline the planning process. These services are initiated with an analysis of customer needs based on in-depth interviews across the organisation, resulting in the development of a mobility roadmap that takes into account both current and future operational landscapes.
The new Mobility Consulting Services are flexible and scalable, letting organisations leverage a tailored blend of services to meet individual mobile strategies and device platform requirements. Current available modules address Mobile Device Management (MDM) and Mobile Content Management (MCM).