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Vendor Management: Using COBIT 5 provides practical action items for all stakeholders involved in the vendor-management process, from the board and C-level executives to the legal department and IT. It outlines:
· Life cycle stages and stakeholders
· Good practices to manage threats and risk
· How to manage a cloud service provider
· Practical service level agreement (SLA) templates, checklists and examples (available for download in an online toolkit)
· A case study outlining the consequences of ineffective vendor management
· A high-level mapping of COBIT 5 and ITIL V3 for vendor management
“Recent research from the IT Policy Compliance Group reveals that approximately one out of five enterprises does not invest sufficient effort to manage vendors and vendor-provided services effectively,” said Nikolaos Zacharopoulos, CISA, CISSP, senior IT auditor at DeutschePost-DHL and member of ISACA’s Guidance and Practices Committee. “This means that enterprise requirements and standards are not properly incorporated into vendor contracts, ownership of information being handled by vendors remains unclear, and access to information is not guaranteed if the vendors go out of business.”
The ISACA publication emphasizes that IT vendor management is not solely IT’s responsibility, and clarifies the responsibilities of stakeholders within the enterprise.
“As companies worldwide are turning toward fewer—but much more integrated—vendors, they are benefiting from a single point of contact. However, they are simultaneously increasing risk to the enterprise, and that risk needs to be managed rigorously by all stakeholders,” said Zacharopoulos. “The COBIT 5 framework provides tested guidance to help them effectively govern these relationships so they deliver maximum value with minimum risk.”
Vendor Management: Using COBIT 5 and a related online tool kit are available at www.isaca.org/vendor-management. ISACA members can download the ebook and tool kit free of charge. The COBIT 5 framework publication is available as a free download at www.isaca.org/cobit.
