Liverpool Women’s Hospital has outsourced its internal service desk to Imerja, which is now the first point of contact for all technical and clinical faults with the hospital’s systems. Should an IT network or clinical application problem arise, Imerja’s 24/7 service triages and allocates the call and manages any escalations, ensuring the hospital’s critical systems are back up and running as quickly as possible.
IT infrastructure incidents are resolved by Imerja’s team of specialist engineers, while clinical faults are allocated to the appropriate team within Liverpool Women’s. The service desk also collates management information, supplied to the hospital on a monthly basis to help prepare for planned outages and assess any periods of high intensity.
To help support this new contract win, Amit Mistry has joined Imerja at its Bolton headquarters, opening a new year of renewed growth and expansion for the company.
Ian Jackson, managing director at Imerja said: “As a managed services and security specialist, our service desk is central to our operations. We’ve worked with Liverpool Women’s on a number of previous projects and are really pleased to have added this new strand to our relationship.”
Cathy O'Keeffe, head of IM&T at Liverpool Women’s NHS Foundation added: “Imerja’s service desk doesn’t just provide a critical 24/7 support service; it also supplies us with detailed management information that we just didn’t have access to previously. It’s really important for us to be proactive with our IT – everything we do has to impact on bottom-line patient care.”
