Managed Services is now a mature business sector, although by its nature, it will continue to evolve, attract new entrants, stimulate innovations and grow as it takes over from the traditional IT industry. Further changes in the industry are required though, especially in sales approach and the way it addresses and engages with customers if it is to achieve its full potential. These were some of the conclusions from a very successful Managed Services and Hosting Summit held in London on 17...
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