Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CEO Bill Andrews authors comprehensive book examining the opportunities and potential pitfalls of...
FlashForward Capacity Licensing creates significant flexibility and investment protection for...
Quantum Lattus private cloud certified with Interica’s PARS® data management system.
MASS, a Cohort plc company, has been appointed to provide specialist cloud services to the UK...
openATTIC from it-novum to be available as management front end for future SUSE Enterprise Storage.
EMEA purpose-built backup appliance (PBBA) vendor revenues decreased 13% year over year to...
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Modernising Oracle with converged infrastructure

Customers who adopt Dell EMC VxBlock technology experienced 99% less planned and unplanned downtime according to a study by IDC.

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