Organisations that don’t embrace digital customer engagement channels – that’s web chat, social media, SMS, smart phones and mobile applications, and even video - into their engagement strategies within the next two years, are likely to see their customers jump ship to competitors that do. In fact, the digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die. That’s according to new research published...
Read MoreSenior hires, including Paul Ayers as General Manager EMEA, and opening of a European HQ will support growing demand for incident response solutions.
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