Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

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Dimension Data, Sungard Availability Services, VCE, NetApp, Accenture, Johnson Controls, and...
New alliance set to forge growth in key public sector verticals.
Intel Corporation CEO Brian Krzanich kicked off Intel's annual technical conference with a...
IT infrastructure provider Softcat has secured a bid for all 11 Lots within the new Technology...
Healthcare, manufacturing and retail key industries to benefit the most from 5G technologies, says...
Logicalis has completed a comprehensive IT infrastructure overhaul for Birmingham City University....
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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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