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By Eduardo Cruz, VP UK & Ireland, OutSystems.
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Operators commonly expect that moving to SDN and NFV will enable cost reductions, through efficiency gains in network management and device consolidation. As they get closer to deployment, however, commercial reality is telling a different story, says Antoine Lecomte, Product Marketing Manager, OneAccess Networks, depending on the market segment being addressed.
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While huge progress has been made this year toward the development of virtualized services, a variety of challenges remain before widespread service roll-out can commence. 2017 will be the year that the industry takes positive steps to overcome these barriers, says Pravin Mirchandani, CMO at OneAccess Networks, who shares his five key predictions for the year ahead.
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Contact centre fraud costs businesses hundreds of millions of pounds every year, but the growing adoption of voice biometrics looks set to put an end to that. Tom Harwood, Co-Founder and Chief Product Officer at Aeriandi discusses how criminals are increasingly finding their own voices being used against them.
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