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We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton,...
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Hear LinkedIn’s senior SRE, Todd Palino, share how the company continually improves the state of its infrastructure, so that the developers who are rolling out applications have a framework that they can do it within, and they can do it safely. LinkedIn currently generates over 50 terabytes a day of unique metrics on applications. No human is going to look at 50 terabytes a day of data and get anything useful out of it, so LinkedIn relies on systems give them some useful signal out of all...
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Capgemini's World Quality Report 2018 shows that customer experience is the top priority for quality assurance activities for the very first time, with automation and AI set to accelerate in the coming years.
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Around 26% of existing jobs in China could be automated over the next 20 years, but this is projected to be more than offset by job creation of 38%, giving an estimated net gain of 12%.
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Hear LinkedIn’s senior SRE, Todd Palino, share how the company continually improves the state of its infrastructure, so that the developers who are rolling out applications have a framework that they can do it within, and they can do it safely. LinkedIn currently generates over 50 terabytes a day of unique metrics on applications. No human is going to look at 50 terabytes a day of data and get anything useful out of it, so LinkedIn relies on systems give them some useful signal out of all that noise. By moving down the road of machine learning, LinkedIn can now do anomaly detection using machine learning models.
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