NEWS

AA Ireland selects Sabio to manage major IT infrastructure investment

Best practice customer contact solution, based on Avaya and Verint technology, set to realise operational savings at Dublin city centre contact centre.

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Improve service to quickly meet business needs, says IDG survey

TmaxSoft announces availability of Tibero RDBMS for IBM Linux on POWER to enable IT decision makers to achieve their investment priorities.

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NETSCOUT expands its cloud offering

24x7 service level agreement testing of cloud-based services for successful migration of mission-critical applications.

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NEWS

85% of users believe ITSM analytics will enhance IT service delivery

ManageEngine has publsihed the results of their survey, Everything you need to know about ITSM analytics: Industry Insight 2016. Some striking numbers from the survey include that 36 percent of users believe that analytics would improve service desk efficiency, while 30 percent believe it would identify any gaps in the ITSM process. With regard to generating reports, 42.6 percent of users preferred to do it on their own, while 21 percent of them depended on third-party software or...

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Enterprise-ready digital performance monitoring for OpenStack

Availability of the only end-to-end Digital Performance Platform for OpenStack marks a major milestone in the next wave of cloud migration.

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NEWS

Creditsafe selects Axios to transform global IT support

Creditsafe, the world’s most popular supplier of company credit reports, has chosen to support its growing global user base by selecting assyst, the leading IT Service Management (ITSM) tool of Axios Systems.

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ManageEngine has publsihed the results of their survey, Everything you need to know about ITSM...
Delivering enterprise class multi cloud and cloud native networks.
Latest SUSE Rancher release is now available to help customers better manage their growing...
Avecto, a Bomgar company has issued the findings of a new survey on how prepared global IT and...
OutSystems has released OutSystems 11, the first low-code solution to address one of the biggest...
Datto has introduced the latest update to Autotask PSA, its cloud-based professional services...
Latest Video

How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris shares how AIOps enables a move away from siloed operations management and provides intelligent insights that drives automation and collaboration for continuous improvement. Since AIOps leverages big data, data analytics and machine learning to provide insight and enable a higher level of automation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require.

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