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Investment in Employee experience, Cloud and AI drives improved customer experience

91% of organizations agree better EX will directly affect their net profit; 92% say the same about CX.

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NEWS

Economic uncertainty driving business for MSPs

Kaseya has released its 2023 IT Operations Report, which surveyed over 1,300 technology leaders running internal IT at organizations worldwide in order to get insights on their top priorities and challenges.

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NEWS

Genesys unveils expanded relationship with AWS and new Genesys Cloud CX innovations

Genesys Experience Index launches with new tailored solution to help contact centres improve agent satisfaction and engagement.

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NEWS

Next-Generation IX

The world’s leading Internet Exchange operators to introduce new cutting-edge 100G LR-1 technology.

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NEWS

EDF UK selects Dynatrace

Major global producer of low-carbon electricity leverages unified observability and security platform to deliver seamless digital services to its customers.

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NEWS

Failure to modernise limits AI benefits

Organizations are lagging in modernizing legacy apps and data; the study also finds that modernization initiatives lack clear leadership.

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Kyndryl unveils Workflow Orchestration Services

Kyndryl has introduced Kyndryl Workflow Orchestration services, a generative AI-powered digital...

AI is the future for the workplace

New whitepaper commissioned by Fujitsu examines the workplace of 2025 – focusing on social...

63% of business leaders believe commercialised quantum computing to hit the market in five years

Report shows that 91% of business leaders surveyed are already investing or planning to invest in...

BYOD is the biggest blind spot

Least effective security measures are password-protected documents, facial recognition, and access...

Deutsche Welle uses TeamViewer to provide secure IT support

The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for...

Surveillance measures threaten employee trust

Rise in remote working requires new ways of monitoring performance and output but not simply...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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