Digitalisation World

Disconnected experiences upset customers

Published in Digital Business Infrastructure Networking

Connected Consumer Report 2017 finds more than half of UK consumers would consider changing their banking, retail or insurance provider due to disconnected experiences.

NEWS

Demand for digital business automation

Published in Digital Business

According to a new study by BMC Software, 73 percent of IT decision makers believe businesses that do not embrace IT automation to achieve the larger digital business strategy within the next five years will cease to exist in 10 years. Ninety-two percent of respondents agree that the demands for new sources of revenue, unique competitive advantage, and operational excellence have created enormous pressure to compete digitally in order to earn the trust of customers, trading...

Published in Digital Business Platform

The U.S. Securities and Exchange Commission (SEC) has awarded Accenture Federal Services a five-year blanket purchase agreement to establish a one-stop shop for SEC capabilities on the ServiceNow cloud computing platform.

Published in Digital Business

80% of digital transformation is now being driven by the need to meet customer expectations and 47% believe this presents an opportunity to ‘reinvent’ their business.