Digital Business

76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data value.

Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for its mobile app.

Lack of Cloud expertise damages business revenues

67 per cent of IT pros believe they could be bringing greater innovation to their organisation with the right cloud insight.

Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving force for IT industry growth, delegates at the Managed Services & Hosting Summit were told in London this week. More than two hundred managed services providers (MSPs) and aspiring providers of managed services were advised their need to become rounded providers of business productivity, by adopting the right mindset, getting more training on key issues and by working together to...

Equipping companies for digital transformation

BYOD is the biggest blind spot

Least effective security measures are password-protected documents, facial recognition, and access controls.