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Digital Business

Technology will determine which retailers will win as the retail market polarises

Customer experience is becoming a key competitive differentiator as the retail market polarises between those who maximise the time customers spend in contact with retailers and those who seek to reduce the buying process to a minimum.

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Major UK mortgage and savings provider selects Capriza

Yorkshire Building Society teams up with Capriza to power mobile customer strategy.

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NEWS

Automating enterprise integration

SnapLogic has announced 'industry-first' technology that applies machine learning to enterprise integration – dramatically changing the economics of cloud, analytics, and digital transformation initiatives.

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IT needs to play critical role in branch – says 97% of retailers

New research identifies gaps in resource, support and infrastructure.

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Digital maturity a long way off

95% of survey respondents are falling behind an elite set of competitors who are accelerating their digital business goals through IT Transformation.

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Tieto and Verisec collaborate on new e-identification

Tieto and Swedish digital security company Verisec have entered into an agreement to collaborate on e-identification for the public sector. Under the deal, Tieto will facilitate the integration of a new e-identification solution from Verisec and the different systems and services that are used by Swedish authorities, municipalities and county councils. The aim is to create a mobile, secure and user-friendly e-identification which makes day-to-day life easier for both citizens and...

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Telco providers are losing a fifth of customers due to chatbots

Consumer frustrations mount as shoppers struggle to get adequate product support online, whilst...

Sonepar rolls out major digital transformation initiative

Sonepar, leading B-to-B distributor of electrical products, solutions, and related services, has...

Cutting-edge tech and digital skills key to retaining talent

Research finds that UK IT leaders see the value of AI, yet employees’ emerging technical, and...

Retailers make technology key focus for customer experience improvements in 2018

53% of retailers say technology is their key priority for New Year.

Okta launches 2023 Customer Identity Trends Report

Okta’s first-ever Customer Identity Trends Report asked more than 20,000 consumers spread across...

Vodafone and Sumitomo launch Economy of Things venture

Vodafone and Sumitomo Corporation have established a new, standalone business to drive the...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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