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Digital Business

Eggplant deepens AI test automation capabilities

New capabilities further perfect the ability to blend human expertise with AI-powered insights to optimize testing.

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Poland banks on blockchain

Polish Credit Office, the largest credit bureau in CEE, commits to implementing Billon blockchain for storage and secure access to sensitive customer information.

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Customer service is key

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service.

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‘Customer Service 4.0’ at Rolls-Royce Power Systems

A new service and digital strategy to transform MTU’s global customer support.

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Automation accepted in the workplace

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint® Systems Inc., and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces.

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Salix Homes joins forces with ANS Group to enhance its digital services

Salford housing association Salix Homes has joined forces with leading cloud service provider ANS Group to further enhance its digital services.

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Etihad selects Kyndryl to help accelerate the next phase of its digital transformation

Etihad Airways, the national airline of the United Arab Emirates (UAE) and Kyndryl have announced a...

Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

New report predicts the demise of the Chief Procurement Officer

Advanced report predicts emergence of Chief Value Officers.

Digital delivers Net Zero

A report from Vodafone and WPI Economics calls on the Government to put the fast deployment of...

Retailers revolutionising the customer experience

IT space for online channels to increase 20 percent by 2020; number of distribution centres to grow...

Less than half of employers have formal guidance in place for acceptable AI use

The majority of businesses acknowledge AI’s potential risks, yet only a small portion have...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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