New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

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Death of the high street 50% of all retail could move online by 2044

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more and more big names disappear from the Great British high street.

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AO.com reinforces digital resilience with ANS Group

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Capgemini Invent combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

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Governments making slow digital progress

Digital business initiatives are high on governments’ agendas. However, governments’ ability to scale these initiatives is increasing slowly and progress lags behind that of other industries, according to a survey by Gartner, Inc.

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NEWS

Travel providers must bridge the personlisation gap

Reliance on legacy systems and siloed data has led to fragmented personalisation efforts and a customer expectation gap.

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Vodafone and Sumitomo Corporation have established a new, standalone business to drive the...
SolarWinds has revealed the findings of an IDC InfoBrief, sponsored by SolarWinds, Accelerating...
Atlassian has announced a series of updates across its platform, including expanded capabilities...
Ancoris and Cloud Industry Forum research suggests there is still progress to be made to ensure...
Hermes UK, the leading consumer delivery company, is introducing innovative technology aimed at...
The number of businesses globally considered ‘Fit for the Future’ (FFTF) and better prepared to...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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