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Digital Business

PSAs don’t drive business revenue

Survey respondents reinforce RMM as the most critical operations application and point to security as the top IT challenge of 2018, highlighting GDPR uncertainty.

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Storengy turns a painful reporting process into a critical source of instant business insight

Europe’s number one provider of natural gas storage services accelerates time-to-insight.

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Risk reporting to improve digital defence

Leader in digital threat management expands Digital Footprint product to cover enterprise risk reporting and prioritise remediation of digital threat exposures outside the firewall.

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NEWS

AI to end office politics

The use of artificial intelligence (AI) could eliminate accusations of privilege and bias and foster a greater meritocracy in the workplace, according to a new global study released by Pegasystems Inc.

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Competition for tech talent

Information technology (IT) industry executives in the United Kingdom see another year of challenges ahead on the hiring front, according to research from technology industry trade association CompTIA.

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NEWS

Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Dynatrace unveils agentic AI at Perform

Dynatrace announces upgrades designed to elevate AI-driven observability, with impacts on IT...

Appian partners with Celonis

Combination of low-code automation platform and process mining technology accelerates digital...

A watershed moment for digital banking?

Global pandemic to accelerate banking modernisation and shift to cashless society, as adoption of...

Jupiter Chain and Deloitte collaborate

Deliver secure blockchain-driven data exchange platform for the Southeast Asia market.

Critical operations at risk

War room style incident management is driving IT teams in nearly 50% of organisations to experience...

Transport & logistics industry leaders turn to cutting-edge tech to support rapid industry growth

Two thirds of senior executives in the transport and logistics industry believe that technology has...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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