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AI to end office politics

The use of artificial intelligence (AI) could eliminate accusations of privilege and bias and foster a greater meritocracy in the workplace, according to a new global study released by Pegasystems Inc.

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Competition for tech talent

Information technology (IT) industry executives in the United Kingdom see another year of challenges ahead on the hiring front, according to research from technology industry trade association CompTIA.

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NEWS

Customer service - the future is virtual

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.

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Where next for the agritech revolution?

The race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.

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NEWS

Gatwick is world’s first major airport to introduce a cloud-based Flight Information System

Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.

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Filestream’s EDMS supports GDPR compliance and rapid business growth at Kingsley Healthcare

File Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.

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Gartner highlights disruptions CIOs might not see coming

CIOs must take time to consider “what if” scenarios to avoid being blindsided by social,...

Decision-makers question sustainability strategies

New enterprise survey from CCS Insight shows that 58% of decision-makers are concerned about their...

Oil and gas must opt for automation

The second annual Global Energy Talent Index (GETI), the world’s largest energy recruitment...

COVID accelerates demand for gig-driven customer support models

Report by GigCX platform provider Limitless shows customer service has helped supplement...

UK Power Networks extend and expand IT modernisation capabilities

Kyndryl is expanding its partnership with UK Power Networks. After a successful IT modernisation,...

Flexible working has a positive impact - it's agreed!

Targus surveyed 1,000 senior business decision makers and 6,000 professionals in North America and...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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