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Digital Business

Digital transformation for engagement to insight

OpenText enhances EIM platform to include new discovery capabilities, next generation customer experience management and secures position as number one EIM cloud provider.

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NEWS

British businesses fear they will face digital disruption by 2018

Half of all UK business leaders (50%) fear that their industries face significant digital disruption within the next two years, according to new research published by Microsoft. The financial services sector, which employs 2.2 million people and contributes ?66bn in taxes to the UK economy, is demonstrating the highest level of anxiety, with two-thirds (65%) of respondents fearing the impact of disruption on their markets over the course of the next 24 months.

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NEWS

Centrica selects Cognizant

Cognizant has been selected by Centrica, an international energy and services company, as a strategic partner to deliver end-to-end digital assurance as-a-service across Centrica’s technology landscape and enhance the efficiency, reliability and user experience of Centrica’s web and digital applications and smart devices.

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NEWS

The human touch - still valued

Four out of five prefer that human customer service interactions remain a part of customer service.

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Public sector organisations miss the opportunity of cloud to support digital transformation

Research reveals majority of public sector executives see digital transformation as the biggest challenge of the coming year, but fail to prioritise cloud initiatives.

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NEWS

Critical IT events cost millions

Splunk has published the results of new research in a report titled “Masters of Machines III—Mitigating the Impact of Critical IT Events”, from analyst firm Quocirca. Findings show that the average European organisation loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), with each CIE costing on average ˆ115,034/?88,488. A CIE occurs when a business application or infrastructure is down or has a malfunction....

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Critical operations at risk

War room style incident management is driving IT teams in nearly 50% of organisations to experience...

Time for a change in Teams tactics?

The pandemic induced a rush to digital collaboration that left the over three quarters of...

Tines leverages Fivetran to supercharge data operations

Irish scale-up taps Fivetran to automate data flows from 45 business applications and databases,...

Skewed analytics cost businesses as much as click fraud

New report shows that ad fraud, a $42 billion a year problem, and skewed analytics both cost...

IGEL helps 4,500 staff from Standard Life Assurance to work from home

‘Office in a Box’ project completed in weeks in light of COVID-19 thereby ensuring customer...

Leaders struggle to balance digital innovation and security

Akamai Technologies has released data noting how companies are struggling with the tug-of-war...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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