Digitalisation World

New study spotlights divide between businesses and consumers over definition of "good" customer experience

Published in Digital Business

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

Published in Digital Business

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more and more big names disappear from the Great British high street.

Published in Digital Business

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

Published in Digital Business Infrastructure Software

Capgemini Invent combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build what’s next for their businesses.

Published in Digital Business

Digital business initiatives are high on governments’ agendas. However, governments’ ability to scale these initiatives is increasing slowly and progress lags behind that of other industries, according to a survey by Gartner, Inc.