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BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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NEWS

93 per cent of businesses cannot use analytics to predict individual customers’ needs

Lack of predictive analytics traps customers in vicious cycles based on their past selves.

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Databricks conquers AI dilemma with unified analytics

Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with AI. Preliminary findings of a Databricks commissioned research study reveals that 96 percent of organizations say data-related challenges are the most common obstacle when moving AI projects to production.

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

A new report from Skytap and 451 Research shows that despite appetite to modernise, 74 percent of tech leaders report more than half of applications remain on-premises, creating internal skills challenges.

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Almost Half of C-suite executives admit to launching transformation initiatives without a clear strategy

Eight out of ten executives admit they do not review internal processes before setting...

Businesses suffering from “digital transformation fatigue”

50% of UK businesses say their current pace of change is putting their transformation at risk.

Meeting the demands of a digital-first future

To help mitigate the rise of emissions from digital devices, the new Digital Economy and Climate...

Cloudflare introduces unified Data Protection Suite

Rich security suite enables seamless and secure path to transition corporate networks to the cloud,...

Global leaders agree to launch international network of AI Safety Institutes

New agreement between 10 countries and the EU will help establish an international network of...

Citrix to acquire Wrike

Transaction unites leading workspace delivery platform with best-in-class SaaS work management...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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