Customer satisfaction rises overall

Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.

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Red Hat Enterprise Linux 6.6 Beta now available

Red Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.

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New hospital data centre project

Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.

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End user survey sheds light on the application’s importance

Ninety-four per cent of UK business end users say application performance and availability affect their ability to do their job, while more than one-third contacted IT six times or more due to related problems in the past year alone.

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Colt Data Centre Services (DCS) has commenced the construction of its third state-of-the-art data...
Megaport, a global leading Network as a Service (NaaS) provider servicing more than 1,500 customers...
Data centres can make a carbon saving of up to 97% by opting for Brett Martin’s new low embodied...
Critical power protection specialist Riello UPS announces an extension to its ultra-high efficiency...
Designed for partners and customers, Schneider Electric’s first Critical Power and Cooling Hub in...
Vertiv™ Liebert® PDX family expands to utilise low-GWP and non-flammable refrigerant in EMEA.
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Equinix Insider - White Ops President & COO, Eddie Schwartz

Eddie has over 25 years experience in information security, including recent work as the CISO of RSA, the Security Division of EMC, and Co-Founder/CSO of NetWitness.

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