Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MoreRed Hat has announced the beta release of Red Hat Enterprise Linux 6.6, the latest version of our Red Hat Enterprise Linux 6 platform.
Read MoreQueen Elizabeth Hospital King’s Lynn NHS Foundation Trust awards Secure I.T. Environments.
Read MoreNinety-four per cent of UK business end users say application performance and availability affect their ability to do their job, while more than one-third contacted IT six times or more due to related problems in the past year alone.
Read MoreA national provider of IT infrastructure is staging an event in the Sheffield City Region to show businesses how best to get the most out of data.
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