Autotask introduces Smart IT guide

Evolving from an hourly-fee based break/fix (B/F) service model to one that includes a managed services (MS) recurring-revenue model provides benefits to both IT Service Providers (ITSPs) and their clients. Len DiCostanzo, SVP, Community and Business Development, outlines five basic steps to creating a customisable pricing framework designed to optimise profitability in Autotask Corporation’s new Smart IT Guide™: 5 Steps to Pricing Managed Services.

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Snow Software joins the Cloud Industry Forum

Software Asset Management vendor aims to help end users navigate the Cloud.

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Elitetele.com launches managed firewall services to help firms secure increasingly complex IT landscape

Elitetele.com has introduced a suite of unified threat management (UTM) solutions, including next generation firewalls, for IT teams struggling to secure a rapidly-evolving IT landscape.

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Blue Coat reveals security risks from “One-Day Wonders” websites

Blue Coat Systems, Inc. says that 71 percent of hostnames appeared for just 24 hours. While the majority of these “One-Day Wonders” are the backbone for how Internet content is shared and delivered, the sheer volume provides cover for malicious activity, including communication to infected systems.

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A global study of almost 2,100 contracts covering deals worth £7.8 billion suggests that...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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