Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Software vendors & intelligent device manufacturers gearing up for the "Appification" of the enterprise

Enterprise application producers starting to offer task-centric, user-friendly licensing models catering to "consumerized" employees according to New Flexera Software/IDC Report.

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Denodo says that its new Denodo Platform version 8.0 accelerates hybrid/multicloud integration,...
Amazon HealthLake enables healthcare organisations to store, transform, and query health data in...
SAP has announced key data innovations and partnerships that give customers access to...
Organisations are embracing self-service analytics and business intelligence (BI) to bring...
Centrica, the world’s leading energy and services company and home of brands such as British...
Redis offers real-time data platform capable of delivering performance––enhanced with...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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