Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA applications, delivered from the cloud, that enable customers to make the right portfolio decisions, deliver exceptional service experience and empower the modern, mobile workforce.

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North West London Collaboration of Clinical Commissioning Groups (NWL CCGs) is one of the largest...
96 per cent say mobile working benefits their organisation, but three quarters think BYOD increases...
New series outlines suggestions for Technology CEOs to tackle looming megatrends and thrive in new...
Talend is working with Cloudera as the first integration provider to support Cloudera Altus, a...
New platform release strengthens capabilities for advanced data scientists and AI-powered...
Enterprise application producers starting to offer task-centric, user-friendly licensing models...
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Maximizing Your Quality of Life with Genomic Data

Meet Hakon Gudbjartsson, PhD, WuXi NextCODE CIO, and Data Visionary. Learn how Dr. Gudbjartsson is helping organizations use data to improve the health and quality of life of people around the world.

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