Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

Read More





Survey of 500 tech leaders shows companies are moving fast on AI plans while struggling with scale,...
Iconic footwear brand builds application network to optimise supply chain operations.
New version of WebFOCUS exploits cloud for scalability, availability, and ease of deployment.
Major challenges with data availability and quality are impeding the roll-out of advanced...
Cloud and appliances will drive the next wave of adoption, with Spark the fastest growing...
Redis outlines an expansive AI strategy featuring significant acquisitions and innovative services,...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

Read more